FAQ Policy Page
Last updated: 11-8-2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across Australia and New Zealand.
For deliveries within Australia, we use Australia Post. For deliveries within New Zealand, the final delivery is handled by NZ Post.
Do you offer returns?
Yes, Beaumont Melbourne offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect, where possible.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for sending the return there for voluntary returns.
For faulty, damaged or incorrect products, we will cover or reimburse reasonable return shipping costs where required by applicable consumer protection laws.
This does not limit your rights under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act 1993 (CGA).
When will I receive my refund?
Once your voluntary return has been received and approved, we will process your refund to the original payment method.
Refunds required under applicable consumer protection laws will be processed in accordance with those laws.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos, where possible.
We will review the issue and help you with the next steps in accordance with the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993, where applicable.